Website care Monthly or annual
Website care,set against your real site.
Three care plans for websites that need to keep working. Care begins only after a technical review, so every allowance is set against the site you actually have rather than a generic promise.
- 01Technical review
- 02Findings and fit
- 03Allowances confirmed
- 04Care begins
Care plans
Transparent plans. Allowances confirmed per site.
Showing monthly prices
| Essential CareUSD 39/ monthUpdates, monitoring and backups for a stable site that changes rarely.Suits Launch and Growth sites, or custom builds after review.Choose Essential Care | RecommendedBusiness CareUSD 79/ monthEssential care plus small edits and checks on the forms and integrations that bring in leads.Suits Launch and Growth sites, or custom builds after review.Choose Business Care | Commerce CareUSD 149/ monthBusiness care plus checks on checkout, storefront extensions and order emails.Suits Commerce sites, or custom builds after review.Choose Commerce Care | |
|---|---|---|---|
| Platform, theme and plugin or dependency updates | Included | Included | Included |
| Security patch application | Included | Included | Included |
| Uptime monitoring with alerts to Xsofty | Included | Included | Included |
| Scheduled backups | Included | Included | Included |
| Periodic health summary | Included | Included | Included |
| Small content and layout edits | Not included | Included | Included |
| Form, CRM and scheduling checks | Not included | Included | Included |
| Performance and search console monitoring | Not included | Included | Included |
| Checkout and payment-flow checks | Not included | Not included | Included |
| Storefront extension and app updates | Not included | Not included | Included |
| Order and transactional email checks | Not included | Not included | Included |
| Support time allowance | Confirmed at technical review | Confirmed at technical review | Confirmed at technical review |
| Backup frequency and retention | Confirmed at technical review | Confirmed at technical review | Confirmed at technical review |
| Storage and traffic limits | Confirmed at technical review | Confirmed at technical review | Confirmed at technical review |
| Response window | Confirmed at technical review | Confirmed at technical review | Confirmed at technical review |
Prices are in USD and are estimates until your care agreement is issued. Third-party costs are excluded unless stated.
Exclusions
Not included in care.
- New features and redesigns
New pages, sections, functionality or visual redesigns are estimated separately.
- Content production
Copywriting, photography and content entry beyond the agreed allowance.
- Third-party costs
Hosting, domains, licences, subscriptions and payment fees, unless stated.
- Pre-existing issues
Problems found at review are remediated under a separate estimate before care begins.
- Third-party outages
Downtime caused by hosts, platforms or external services outside our control.
- Marketing campaigns
Ongoing SEO campaigns, advertising and social media management.
Technical review
Care for sites we did not build starts with a review.
Unknown sites can carry outdated dependencies, missing backups or fragile integrations. We review first, share what we found, and only begin care once the site meets an agreed baseline. Any remediation is estimated separately and agreed before it starts.
- 01Technical review
We review the stack, hosting, update state, backups, integrations and any known issues.
- 02Findings and fit
You receive what we found, the plan that fits, and any remediation needed first.
- 03Allowances confirmed
Support time, backup retention and response window are set in your care agreement.
- 04Care begins
Monitoring and updates start only once the site meets the agreed baseline.
Questions
About care.
Can you care for a website you did not build?
Often, yes. Care begins only after a technical review. If the review finds issues that need fixing first, that remediation is estimated separately before any plan starts.
Why are allowances confirmed at review rather than published?
Support time, backup retention, storage and response windows depend on the platform, hosting and how the site is used. We would rather set them against your real site than publish numbers we might not be able to honour.
How does annual billing work?
Annual billing is charged once a year and equals ten monthly payments. Renewal and cancellation terms are set out in your care agreement.
Are hosting and domains included?
No. Hosting, domains and other third-party costs are excluded unless your agreement states otherwise. We can advise on and help manage them.
Does care mean the site can never go down?
No care plan can promise zero downtime or zero incidents. Care reduces risk through updates, monitoring and backups, and gives you a clear route when something needs attention.
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