Privacypolicy.

What this policy covers

This policy explains how Xsofty (Private) Limited may handle information received through xsofty.com, the contact page, email, phone, and related project conversations.

It applies to website visitors, people who contact us, and prospective or current clients where the information is handled through these channels.

Information you choose to provide

When you contact Xsofty, you may choose to provide information such as your name, email address, phone number, company, website or reference link, project goals, budget range, timeline, and project brief.

Please avoid sending passwords, payment-card details, private keys, API keys, or other sensitive credentials through the website contact form or ordinary email.

How we use information

We may use submitted information to respond to enquiries, understand a possible project, prepare a suitable next step, communicate about an engagement, provide support, maintain business records, protect the website, and meet applicable legal or operational requirements.

We do not use a project enquiry as permission to publish your brief, identity, screenshots, results, or testimonial. Any public case study or testimonial should be agreed separately.

Contact form and service providers

The project enquiry form is provided through a CRM service operated for Xsofty. Information submitted through that form may be processed by the CRM, hosting, communication, or other service providers needed to receive and manage an enquiry.

Those providers may process information according to their own terms and privacy policies. Xsofty aims to use service providers appropriate to the task and limits access to people or systems that need the information for that purpose.

Sharing and disclosure

We may share information with team members, contractors, or service providers who need it to respond to an enquiry or deliver agreed work. We may also disclose information when required by law, to protect rights and security, or as part of a legitimate business reorganization.

We do not sell enquiry information as a standalone mailing list or publish it without an appropriate basis or your permission.

Retention and security

We keep information for as long as it is reasonably needed to respond, manage a client relationship, maintain business records, resolve issues, or meet legal obligations. Retention can vary by the type of information and the context in which it was received.

We use reasonable administrative and technical measures to protect information, but no website, email channel, or online system can be guaranteed completely secure.

Your questions and requests

You can contact us to ask what personal information we may hold about you, request a correction, ask for deletion where appropriate, or raise a concern about how information has been handled. We may need to verify a request and may retain information where a legal, security, or business-record reason requires it.

Email privacy questions to hello@xsofty.com or use the contact page.

Updates to this policy

We may update this policy when our website, contact systems, services, or legal obligations change. The latest version will be published on this page with a revised date.